Senior Desktop Support Technician
Company OverviewMCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures. The company's heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace. As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device life-cycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today:
Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace , our answer to the Internet of Things and PC-as-a-Service. MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes. As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio's best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!Position Overview
The Senior Desktop Technician is responsible for the overall performance of proprietary manufacturing software within and enterprise Windows IT environment. Strong software/OS analytical and troubleshooting skills are required. This individual will be expected to respond to issues in a timely manner, be extremely professional, and assure that customer satisfaction is the number one goal.
Responsibilities
Test, troubleshoot, and repair software related issues within a proprietary manufacturing applications from 10 to 20 different applications and some applications.
Analyze, repair and test scripts, sql queries, and database analytics to discover and repair the root cause of software, data and connectivity issues.
Analyze files and assure that the applications are running at optimal levels. Make recommendations as appropriate.
Sort through scripts, batch files, INI files, and others areas as necessary to diagnose, repair, and upgrade software applications and hardware to meet performance requirements as it relates to the Windows 7 Operating System.
Document and make recommendations to management on areas where performance could be optimized, formulate a plan, and execute.
Qualifications
5 years of Desktop software, hardware, OS, and proprietary application experience within an enterprise environment.
Strong understanding and experience within a Windows based operating system including configuration of software packages.
Windows 7 upgrade/deployment experience.
Strong understanding of PC hardware requirements and the ability to optimize and install hardware necessary to meet those requirements.
Strong documentation skills are required.
Customer Service and Business professionalism is a must.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace , our answer to the Internet of Things and PC-as-a-Service. MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes. As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio's best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!Position Overview
The Senior Desktop Technician is responsible for the overall performance of proprietary manufacturing software within and enterprise Windows IT environment. Strong software/OS analytical and troubleshooting skills are required. This individual will be expected to respond to issues in a timely manner, be extremely professional, and assure that customer satisfaction is the number one goal.
Responsibilities
Test, troubleshoot, and repair software related issues within a proprietary manufacturing applications from 10 to 20 different applications and some applications.
Analyze, repair and test scripts, sql queries, and database analytics to discover and repair the root cause of software, data and connectivity issues.
Analyze files and assure that the applications are running at optimal levels. Make recommendations as appropriate.
Sort through scripts, batch files, INI files, and others areas as necessary to diagnose, repair, and upgrade software applications and hardware to meet performance requirements as it relates to the Windows 7 Operating System.
Document and make recommendations to management on areas where performance could be optimized, formulate a plan, and execute.
Qualifications
5 years of Desktop software, hardware, OS, and proprietary application experience within an enterprise environment.
Strong understanding and experience within a Windows based operating system including configuration of software packages.
Windows 7 upgrade/deployment experience.
Strong understanding of PC hardware requirements and the ability to optimize and install hardware necessary to meet those requirements.
Strong documentation skills are required.
Customer Service and Business professionalism is a must.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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