Client Communications Manager
Roof Maxx of Green Roof Maxx of Green North Canton, OH North Canton, OH Full-time Full-time From $46,000 a year From $46,000 a year 4 days ago 4 days ago 4 days ago Client Communications Manager at Roof Maxx Roof Maxx, a leader in the roofing industry, is seeking a dedicated and dynamic Client Communications Manager to join our team.
This pivotal role focuses on maintaining and enhancing our client communications processes, ensuring that our customers receive the highest level of service from scheduling to post-service follow-up.
We offer a competitive salary of $46,000 plus bonus opportunities, reflecting our commitment to attracting and retaining top talent.
Key
Responsibilities:
Customer Interaction:
Act as the primary point of contact for our customers, managing all aspects of scheduling, payment collection, and general customer service inquiries.
You will be the voice and the ear of Roof Maxx to our valued clients, ensuring their satisfaction and loyalty.
Communication Coordination:
Efficiently answer phones, respond to emails and texts, providing timely and helpful responses to customer and team inquiries.
Your role will be crucial in maintaining open and effective lines of communication between clients, sales, and installation teams.
Schedule Management:
Coordinate the schedules of sales and installation teams, keeping track of ongoing and completed jobs.
Your organizational skills will ensure that operations run smoothly and efficiently, leading to enhanced customer satisfaction and team productivity.
Reporting and Documentation:
Compile and distribute weekly reports that provide insightful analysis of schedules, job statuses, and other critical metrics.
Proficiency in Excel and Word is essential for creating, managing, and sharing these reports.
Software Management:
Oversee and manage the use of client tether software, dispatch software, and CompanyCam software, ensuring that all teams have the necessary tools and information to perform their jobs effectively.
Order Management:
Responsible for ordering EagleViews and other materials as needed, ensuring that projects are well-prepared and equipped for success.
Qualifications:
Proven
Experience:
Previous experience in a customer service or communications role, preferably within the roofing or home services industry.
Technical Proficiency:
Strong skills in Excel, Word, and the ability to quickly learn and manage new software applications related to client management and scheduling.
Communication Skills:
Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
Organizational Skills:
Exceptional organizational and time-management skills, with a demonstrated ability to manage multiple tasks and priorities efficiently.
Team Coordination:
Experience in coordinating schedules and tasks across different teams, ensuring smooth operations and timely completion of jobs.
Why Join Roof Maxx? At Roof Maxx, we are committed to providing our employees with a supportive and dynamic work environment.
We value your hard work and dedication and offer opportunities for growth and advancement.
Join us and be a part of a team that takes pride in delivering quality service and enhancing the customer experience.
How to Apply:
If you are interested in the Client Communications Manager position and meet the qualifications listed, please submit your resume to Indeed.
We look forward to hearing from you and potentially welcoming you to the Roof Maxx family.
Job Type:
Full-time Pay:
From $46,000.
00 per year
Benefits:
Paid time off Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities Ability to Commute:
North Canton, OH 44720 (Required) Ability to Relocate:
North Canton, OH 44720:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This pivotal role focuses on maintaining and enhancing our client communications processes, ensuring that our customers receive the highest level of service from scheduling to post-service follow-up.
We offer a competitive salary of $46,000 plus bonus opportunities, reflecting our commitment to attracting and retaining top talent.
Key
Responsibilities:
Customer Interaction:
Act as the primary point of contact for our customers, managing all aspects of scheduling, payment collection, and general customer service inquiries.
You will be the voice and the ear of Roof Maxx to our valued clients, ensuring their satisfaction and loyalty.
Communication Coordination:
Efficiently answer phones, respond to emails and texts, providing timely and helpful responses to customer and team inquiries.
Your role will be crucial in maintaining open and effective lines of communication between clients, sales, and installation teams.
Schedule Management:
Coordinate the schedules of sales and installation teams, keeping track of ongoing and completed jobs.
Your organizational skills will ensure that operations run smoothly and efficiently, leading to enhanced customer satisfaction and team productivity.
Reporting and Documentation:
Compile and distribute weekly reports that provide insightful analysis of schedules, job statuses, and other critical metrics.
Proficiency in Excel and Word is essential for creating, managing, and sharing these reports.
Software Management:
Oversee and manage the use of client tether software, dispatch software, and CompanyCam software, ensuring that all teams have the necessary tools and information to perform their jobs effectively.
Order Management:
Responsible for ordering EagleViews and other materials as needed, ensuring that projects are well-prepared and equipped for success.
Qualifications:
Proven
Experience:
Previous experience in a customer service or communications role, preferably within the roofing or home services industry.
Technical Proficiency:
Strong skills in Excel, Word, and the ability to quickly learn and manage new software applications related to client management and scheduling.
Communication Skills:
Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
Organizational Skills:
Exceptional organizational and time-management skills, with a demonstrated ability to manage multiple tasks and priorities efficiently.
Team Coordination:
Experience in coordinating schedules and tasks across different teams, ensuring smooth operations and timely completion of jobs.
Why Join Roof Maxx? At Roof Maxx, we are committed to providing our employees with a supportive and dynamic work environment.
We value your hard work and dedication and offer opportunities for growth and advancement.
Join us and be a part of a team that takes pride in delivering quality service and enhancing the customer experience.
How to Apply:
If you are interested in the Client Communications Manager position and meet the qualifications listed, please submit your resume to Indeed.
We look forward to hearing from you and potentially welcoming you to the Roof Maxx family.
Job Type:
Full-time Pay:
From $46,000.
00 per year
Benefits:
Paid time off Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities Ability to Commute:
North Canton, OH 44720 (Required) Ability to Relocate:
North Canton, OH 44720:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
