Customer Account Specialist
3.
9 Canton, OH Canton, OH Full-time Full-time $19.
10 - $23.
01 an hour $19.
10 - $23.
01 an hour 1 day ago 1 day ago 1 day ago The Customer Account Specialist, at our Canton Location, is responsible to accurately process and manage customer's orders, along with being the main line of contact with our customers, supply chain, and sales management teams.
This is a call-center position Job Duties:
Manage orders that are received through EDI and email.
Process any adjustments, changes, and orders in a timely manner following company guidelines.
Maintains up-to-date customer profiles.
Communicates directly with sales team members about any order related issues concerning possible delays related to back orders or credit issues.
Monitors open order status/progress to ensure on-time shipment completion.
Works with Billing Team to ensure timely invoicing based on customer billing requirements.
Order tracking and resolution for freight issues as needed.
Address customer inquiries.
Building and maintain relationship with customer and sales team.
Learn and understand Alpha products.
Attends meetings with Sales and Customer as needed.
Attends required Customer Service training.
Education:
High school diploma required Associates or Bachelor's Degree in Business preferred
Experience:
1
years of customer service experience is preferred Experience dealing directly with large Retail's Purchasing and/or Loss Prevention Department is a plus Knowledge, Skills & Abilities:
Strong computer skills - intermediate level Excel skills required SAP or equivalent sales order processing systems experience preferred Excellent verbal & written communication skills.
Ability to effectively communicate with internal & external customers across all levels of an organization Strong attention to details Problem-solving skills Ability to work in a team environment Ability to accurately enter data Ability to work under pressure, multitask and meet deadlines Professional business demeanor Bi-Lingual in Spanish is a plus Job Type:
Full-time Pay:
$19.
10 - $23.
01 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Canton, OH Canton, OH Full-time Full-time $19.
10 - $23.
01 an hour $19.
10 - $23.
01 an hour 1 day ago 1 day ago 1 day ago The Customer Account Specialist, at our Canton Location, is responsible to accurately process and manage customer's orders, along with being the main line of contact with our customers, supply chain, and sales management teams.
This is a call-center position Job Duties:
Manage orders that are received through EDI and email.
Process any adjustments, changes, and orders in a timely manner following company guidelines.
Maintains up-to-date customer profiles.
Communicates directly with sales team members about any order related issues concerning possible delays related to back orders or credit issues.
Monitors open order status/progress to ensure on-time shipment completion.
Works with Billing Team to ensure timely invoicing based on customer billing requirements.
Order tracking and resolution for freight issues as needed.
Address customer inquiries.
Building and maintain relationship with customer and sales team.
Learn and understand Alpha products.
Attends meetings with Sales and Customer as needed.
Attends required Customer Service training.
Education:
High school diploma required Associates or Bachelor's Degree in Business preferred
Experience:
1
years of customer service experience is preferred Experience dealing directly with large Retail's Purchasing and/or Loss Prevention Department is a plus Knowledge, Skills & Abilities:
Strong computer skills - intermediate level Excel skills required SAP or equivalent sales order processing systems experience preferred Excellent verbal & written communication skills.
Ability to effectively communicate with internal & external customers across all levels of an organization Strong attention to details Problem-solving skills Ability to work in a team environment Ability to accurately enter data Ability to work under pressure, multitask and meet deadlines Professional business demeanor Bi-Lingual in Spanish is a plus Job Type:
Full-time Pay:
$19.
10 - $23.
01 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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