Technical Support / Helpdesk Associate
North Canton, OH North Canton, OH Full-time Full-time Estimated:
$42K - $53.
2K a year Estimated:
$42K - $53.
2K a year 8 hours ago 8 hours ago 8 hours ago City North Canton, Coraopolis State/Province Ohio, Pennsylvania Country United States Department Technical Customer Services Date Monday, June 5, 2023 Working time Full-time Ref# 20023125 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Description & Requirement About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Overview:
ComDoc, A Xerox Company, is hiring a reliable, upbeat, customer service oriented Technical Support / Helpdesk Associate to answer incoming calls and coordinate customer service and support.
This is hybrid (home / office) role so individuals may reside in the North Canton, OH area or Coraopolis, PA area.
Duties and
Responsibilities:
Responds to customer inquiries and complaints regarding service, equipment, supplies, contracts, and billing.
Answers a variety of real-time inbound calls, email, and chats to support customer care.
Using a computerized system, responds to customer inquiries in a call center environment.
Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities.
Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
Ensures high level of customer satisfaction is obtained with each interaction.
Required / Preferred
Qualifications:
Exceptional customer service skills.
High energy, self-motivated, self-starter.
Experience with Microsoft (MS) Word, MS Excel, and MS Outlook.
Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
Ability to work independently and as part of a team.
The individual will be expected to take ownership of and accountability for his / her work product.
Excellent verbal, written communication, and interpersonal skills.
Detail oriented.
Ability to interface effectively with associates and managers at all levels.
Must have a professional demeanor and be able to stay calm under pressure.
Experience:
Call Center experience preferred.
Industry experience a plus.
#LI-PB1 #LI-HYBRID.
Estimated Salary: $20 to $28 per hour based on qualifications.
$42K - $53.
2K a year Estimated:
$42K - $53.
2K a year 8 hours ago 8 hours ago 8 hours ago City North Canton, Coraopolis State/Province Ohio, Pennsylvania Country United States Department Technical Customer Services Date Monday, June 5, 2023 Working time Full-time Ref# 20023125 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Description & Requirement About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Overview:
ComDoc, A Xerox Company, is hiring a reliable, upbeat, customer service oriented Technical Support / Helpdesk Associate to answer incoming calls and coordinate customer service and support.
This is hybrid (home / office) role so individuals may reside in the North Canton, OH area or Coraopolis, PA area.
Duties and
Responsibilities:
Responds to customer inquiries and complaints regarding service, equipment, supplies, contracts, and billing.
Answers a variety of real-time inbound calls, email, and chats to support customer care.
Using a computerized system, responds to customer inquiries in a call center environment.
Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities.
Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
Ensures high level of customer satisfaction is obtained with each interaction.
Required / Preferred
Qualifications:
Exceptional customer service skills.
High energy, self-motivated, self-starter.
Experience with Microsoft (MS) Word, MS Excel, and MS Outlook.
Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
Ability to work independently and as part of a team.
The individual will be expected to take ownership of and accountability for his / her work product.
Excellent verbal, written communication, and interpersonal skills.
Detail oriented.
Ability to interface effectively with associates and managers at all levels.
Must have a professional demeanor and be able to stay calm under pressure.
Experience:
Call Center experience preferred.
Industry experience a plus.
#LI-PB1 #LI-HYBRID.
Estimated Salary: $20 to $28 per hour based on qualifications.
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