Field Communications Rep
Canton, OH Canton, OH Full-time Full-time $36,630 - $45,787 a year $36,630 - $45,787 a year 1 day ago 1 day ago 1 day ago Under direct supervision and guidance, dispatch scheduled and nonscheduled service orders in a safe and efficient manner utilizing radio and computer communications technologies.
Possess a basic but growing understanding of the customer systems and applications used.
Monitor AMI meters where applicable.
ESSENTIAL JOB FUNCTIONS are listed below:
1) Monitor and adjust service work schedules.
Prioritize and schedule service work.
Monitor and operate multiple frequency/channel radio consoles to call out service orders.
Respond in emergency situations.
2) Update service orders based on field or office requests and schedule customer appointments as needed.
3) Provide liaison services between the field and customer services operations.
4) Provide support for minor work management failures in work locations where that system is used.
5) Investigate cause of unprocessed orders and initiate corrective action.
6) Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed.
7) Where applicable, process AMI related field orders by use of AMI Head End System.
#AEPOH #LI-REMOTE Job Type Full-Time Relocation No Annual Salary From (Min) 36630.
00 Annual Salary To (Mid) 45787.
00 Minimum Requirements BASIC
Qualifications:
Education requirements are listed below:
High school diploma or GED.
Work Experience requirement listed below:
Two years work experience.
OTHER REQUIREMENTS:
1.
Basic PC Skills 2.
Must be available to work rotating shifts and both scheduled and nonscheduled overtime as required.
Physical demand level is Sedentary Work Designation Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
Possess a basic but growing understanding of the customer systems and applications used.
Monitor AMI meters where applicable.
ESSENTIAL JOB FUNCTIONS are listed below:
1) Monitor and adjust service work schedules.
Prioritize and schedule service work.
Monitor and operate multiple frequency/channel radio consoles to call out service orders.
Respond in emergency situations.
2) Update service orders based on field or office requests and schedule customer appointments as needed.
3) Provide liaison services between the field and customer services operations.
4) Provide support for minor work management failures in work locations where that system is used.
5) Investigate cause of unprocessed orders and initiate corrective action.
6) Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed.
7) Where applicable, process AMI related field orders by use of AMI Head End System.
#AEPOH #LI-REMOTE Job Type Full-Time Relocation No Annual Salary From (Min) 36630.
00 Annual Salary To (Mid) 45787.
00 Minimum Requirements BASIC
Qualifications:
Education requirements are listed below:
High school diploma or GED.
Work Experience requirement listed below:
Two years work experience.
OTHER REQUIREMENTS:
1.
Basic PC Skills 2.
Must be available to work rotating shifts and both scheduled and nonscheduled overtime as required.
Physical demand level is Sedentary Work Designation Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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