Veterinary Clinic Coordinator
AlterClinic Animal Care AlterClinic Animal Care Canton, OH Canton, OH Full-time Full-time From $18 an hour From $18 an hour 8 days ago 8 days ago 8 days ago Job
Summary:
We are seeking a dedicated Clinic Coordinator to join our veterinary practice.
The Clinic Coordinator will play a crucial role in ensuring the smooth operation of the clinic by coordinating transport calendars and appointments, completing and managing patient records, being a point of contact for Volume Clients, and more.
This position is full-time only, Monday-Friday with a typical schedule of 9:
30am to 4:
30pm.
The start and end times will vary on days that a transport is scheduled.
Responsibilities:
Maintain and uphold the mission statement of AlterClinic Animal Care Knowledge and ability to admit and discharge patients, including delivering post-operative instructions in a competent and friendly manner.
Provide exceptional customer service including, but not limited to, greeting clients, answering questions, processing patients and their medical records, and handling payments.
Know basic veterinary medical concepts Communicate in an effective and professional manner to clients, coworkers, and supervisors Follow all written and verbally communicated clinic standard operating procedures Ensures complete and accurate records exist for all patients, including rabies certificates, medication labels, go-home paperwork, and medical records Maintains accounts receivables for owner and all volume clients Able to multitask while maintaining a friendly attitude and confidence to deal with stressful situations Be familiar with the practice website, to guide clients and enquirers through to relevant sections Complete all paper forms accurately and fully following proper procedures and protocols Plans, schedules, and coordinates various programs including, but not limited to, rescue/volume clients and transport Admits and discharges transport patients at their respective locations Ensure prompt and accurate paperwork procedures are followed each day Confidently and correctly recommend appropriate services to transport clients for their pets Maintains cleanliness of the clinic van:
cleaning and sanitizing crates, trays, van floor, and other items as appropriate Creates new volume clients and ensures all volume clients remain in good standing with the clinic, following up as needed Maintains surgery schedule in an accurate manner and coordinates surgery schedule with doctors and other clinic staff Work cohesively and professionally with all other departments Able to correctly read and interpret veterinary medical records Answers clinic phones, returns messages, forwards messages to appropriate staff in a timely manner Accurately enters charges and takes payments including cash and credit card payments, including CareCredit payments, with the occasional check payment Able to work shifts as assigned Remain Health & Safety conscious and actively involved in maintaining a safe work environment Comply with policies, procedures and code of ethics Perform any and all other tasks which are assigned by management Uphold the highest standards of internal and external customer service at all times
Qualifications:
Must possess a high school diploma or GED.
Must be detail-oriented.
Must be comfortable speaking with and educating the public.
Must be highly motivated and an enthusiastic self-starter with a professional attitude.
Must possess prior veterinary clinic experience.
Two or more years or experience in a veterinary clinic, veterinary hospital, and/or animal shelter or control facility preferred.
Must possess strong communication skills and a customer service orientation We are looking for someone who aligns with our mission and beliefs and is a team player.
The ideal candidate must be comfortable working as part of a team when needed but is able to properly manage their time to be effective while working individually as well.
Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
No less than 35 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance Healthcare setting:
Clinic Schedule:
8 hour shift Day shift Monday to Friday No weekends Application Question(s):
Please include a resume and a cover letter with your application.
Experience:
Veterinary clinic:
2 years (Required) Ability to Relocate:
Canton, OH 44709:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
We are seeking a dedicated Clinic Coordinator to join our veterinary practice.
The Clinic Coordinator will play a crucial role in ensuring the smooth operation of the clinic by coordinating transport calendars and appointments, completing and managing patient records, being a point of contact for Volume Clients, and more.
This position is full-time only, Monday-Friday with a typical schedule of 9:
30am to 4:
30pm.
The start and end times will vary on days that a transport is scheduled.
Responsibilities:
Maintain and uphold the mission statement of AlterClinic Animal Care Knowledge and ability to admit and discharge patients, including delivering post-operative instructions in a competent and friendly manner.
Provide exceptional customer service including, but not limited to, greeting clients, answering questions, processing patients and their medical records, and handling payments.
Know basic veterinary medical concepts Communicate in an effective and professional manner to clients, coworkers, and supervisors Follow all written and verbally communicated clinic standard operating procedures Ensures complete and accurate records exist for all patients, including rabies certificates, medication labels, go-home paperwork, and medical records Maintains accounts receivables for owner and all volume clients Able to multitask while maintaining a friendly attitude and confidence to deal with stressful situations Be familiar with the practice website, to guide clients and enquirers through to relevant sections Complete all paper forms accurately and fully following proper procedures and protocols Plans, schedules, and coordinates various programs including, but not limited to, rescue/volume clients and transport Admits and discharges transport patients at their respective locations Ensure prompt and accurate paperwork procedures are followed each day Confidently and correctly recommend appropriate services to transport clients for their pets Maintains cleanliness of the clinic van:
cleaning and sanitizing crates, trays, van floor, and other items as appropriate Creates new volume clients and ensures all volume clients remain in good standing with the clinic, following up as needed Maintains surgery schedule in an accurate manner and coordinates surgery schedule with doctors and other clinic staff Work cohesively and professionally with all other departments Able to correctly read and interpret veterinary medical records Answers clinic phones, returns messages, forwards messages to appropriate staff in a timely manner Accurately enters charges and takes payments including cash and credit card payments, including CareCredit payments, with the occasional check payment Able to work shifts as assigned Remain Health & Safety conscious and actively involved in maintaining a safe work environment Comply with policies, procedures and code of ethics Perform any and all other tasks which are assigned by management Uphold the highest standards of internal and external customer service at all times
Qualifications:
Must possess a high school diploma or GED.
Must be detail-oriented.
Must be comfortable speaking with and educating the public.
Must be highly motivated and an enthusiastic self-starter with a professional attitude.
Must possess prior veterinary clinic experience.
Two or more years or experience in a veterinary clinic, veterinary hospital, and/or animal shelter or control facility preferred.
Must possess strong communication skills and a customer service orientation We are looking for someone who aligns with our mission and beliefs and is a team player.
The ideal candidate must be comfortable working as part of a team when needed but is able to properly manage their time to be effective while working individually as well.
Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
No less than 35 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance Healthcare setting:
Clinic Schedule:
8 hour shift Day shift Monday to Friday No weekends Application Question(s):
Please include a resume and a cover letter with your application.
Experience:
Veterinary clinic:
2 years (Required) Ability to Relocate:
Canton, OH 44709:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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